Following several complaints over four days, public sector lender Bank of India has restored its online services, the bank said in a statement. The bank said earlier this week on Twitter that it was upgrading its core banking system. However, following this upgrade, customers took to Twitter alleging that online services were down. What surprised them the most was that the problem lasted four days.
The bank, however, said all of its systems were working properly, News18 reported earlier. “…RTGS, NEFT, Internet Banking and BOI Mobile services are now live after the upgrade and are about to stabilize,” the bank said later in a Twitter post.
Also on Twitter, Bank of India responded to a customer saying the same.
“Sir, sorry for the inconvenience. We would like to inform you that all banking services have been restored. However, if you are still having issues, please contact us via DM,” he said in response to a customer complaint.
Sir, sorry for the inconvenience. We would like to inform you that all banking services have been restored. However, if you are still having issues, please contact us via DM.— Bank of India (@BankofIndia_IN) January 28, 2022
What happened at Bank of India?
On January 23, state-owned lender Bank of India said in a statement on Twitter that it had scheduled the migration process for its customers as part of its core system upgrade from January 21, and that the process will be completed by January 24.
However, from that day, customers started complaining about failed online transactions. Complaints have started pouring in on Twitter stating that they are unable to perform key banking services including online banking, check clearings, failed transactions and more. According to CNBC-TV18, the bank said the issues were due to “minor issues” with the upgrade.
Your system is not working, we can’t do the neft & Rtgs clearing of the check is also delayed for 4 days. How can we manage as a small trader?— Bhavik Doshi (@BhavikDoshiRaj) January 28, 2022
Already registered the grievance on January 25 and today is January 28. No response received. The IMPS turn is day T+1, but today is day T+3. – Friend P (@ap12ka4) January 28, 2022
@BankofIndia_IN with this bank no NEFT transaction is in progress #bankofindia what kind of service you provide we have to wait 1 transaction 4 days let’s get back to 1950. And if anyone has a really lousy emergency BOI that’s it #cryptocurrency— Syed Irfan (@GutsyHustler) January 28, 2022
However, all complaints received the same response.
Dear customer, sorry for the inconvenience caused. please submit your comments/complaints through the online portal https://t.co/EWRW6wlxOw Thank you for your cooperation.— Bank of India (@BankofIndia_IN) January 28, 2022
Bank of India released the statement after the initial publication of this report.
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